Privacy Policy

1. Introduction

This Privacy Policy explains how Rivet collects, uses, stores and protects personal information when you use our website, mobile application and related services.

Rivet is operated by JRT Applications Ltd, a company registered in England and Wales.

2. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Email: enquiries@rivetpro.co.uk

3. Information We Collect

Depending on how you use Rivet, we may collect:

• Account information.
• Name and email address.
• Business information.
• Subscription information.
• Usage and device information.
• Customer records entered into Rivet.
• Job records and site information.
• Invoices and certificates.
• Uploaded documents and images.
• Digital signatures.
• Support requests and correspondence.

4. How We Use Information

We use information to:

• Provide and maintain the Rivet service.
• Create and manage user accounts.
• Process subscriptions and payments.
• Generate certificates and documents.
• Provide customer support.
• Improve functionality and reliability.
• Protect platform security.
• Comply with legal obligations.

5. Customer Data Responsibilities

Rivet allows users to store customer information, job records, certificates, invoices and documents.

In most circumstances, the Rivet user is the data controller for information they enter into the platform, while Rivet acts as a data processor by storing and processing that information on their behalf.

Users are responsible for ensuring they have the legal right to collect and process customer information entered into Rivet.

6. Authentication and Security

Rivet uses Firebase Authentication and related security technologies to manage user accounts and protect access to the platform.

We implement reasonable technical and organisational measures designed to protect information from unauthorised access, loss, misuse or disclosure.

7. Payments and Billing

Subscription payments are processed by Stripe.

Rivet does not store full payment card details on its own systems.

Stripe may collect and process payment information in accordance with its own privacy policies and legal obligations.

8. Data Storage

Information may be stored using cloud infrastructure and service providers including Firebase and related technologies.

Uploaded files, customer records, certificates and invoices may be stored electronically to provide the Rivet service.

9. Analytics and Performance Data

We may collect anonymous usage, performance and diagnostic information to improve Rivet and monitor service quality.

Analytics technologies may be introduced as the platform develops.

10. Data Retention

We retain information only for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes and enforce agreements.

Account information may remain stored for a reasonable period following cancellation where legally required or operationally necessary.

11. Your Rights

Subject to applicable law, including UK GDPR, individuals may have rights relating to:

• Accessing personal information.
• Correcting inaccurate information.
• Requesting deletion of information.
• Restricting processing.
• Objecting to processing.
• Requesting portability of data.

Requests may be submitted to enquiries@rivetpro.co.uk.

12. International Data Transfers

Some service providers used by Rivet may process information outside the United Kingdom.

Where applicable, appropriate safeguards will be used to protect personal information.

13. Children's Privacy

Rivet is intended for business and professional use.

The service is not directed towards children under the age of 18.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.